 It's easy for people to complain when they think they have been treated unfairly; not so easy to take the time to say thank you. So here's my nod at a company that provides outstanding customer service. Last week I ordered this case from an Amazon seller to cover my iPad Mini because I lug it around in my purse a lot. It seemed like a good deal. (1) It was on sale (reduced from around $36 to $12). (2) I have Amazon Prime, so I don't have to pay for 2-day shipping. And (3) I had just received a $43 credit on my Amazon account. Total charge: $0.00. I ordered it on Thursday, and received it on Saturday morning. It was as cute as advertised, but it had a flaw--the hole to insert the charging cord was not big enough to allow the lightning plug to make contact. Alerted to that problem by a review on Amazon, I took a pair of toenail scissors to the case and enlarged the hole. But when Amazon asked me to rate the product, I gave it a so-so rating, explaining that I had had to chop it up a bit to make it work. I posted that review on Sunday. Yesterday (Monday), I received an e-mail from the contract seller, LittleMax, apologizing and asking me to send them a picture of the problem. I did so. And this morning, a second email from them arrived, explaining that they have since corrected the problems, and once again apologizing for sending me the wrong model. They attached a picture of the old and new versions to show me what they have done to fix it. And they are shipping me a new and improved case within the next two days. I did not ask for the new case. My "fix" is a little tacky, but it works. All I did was call attention to a problem. Their response was amazing, both in terms of the speediness of their reaction and the generosity of providing the new case. The world needs more businesses like that! |
