We hear so many complaints these days on Facebook and other sites that negative attitudes build up quickly. It seems only fair that at least once in a while we also report the good things that happen. Here's what happened to me today.
We have used Cook's Pest Control in Memphis for years. They come by four times a year and treat for bug infestations--everything from tiny ants to wasp nests to spider webs are quickly and efficiently taken care of. But they have one device to discover what kind of pests are around that I loathe. They uses sticky pads, black, about 6 inches by 3 inches and coated with the world's most tenacious goop. So far, they have not caught anything larger than a good-sized wolf spider, although I'm sure they could also permanently disable a good-sized mouse (but I have cats for that!)
But I have to modify that statement. They haven't caught much that was ALIVE! My garbage can was a different story. One of those pads was placed underneath the can, so that when I attempted to roll it to the curb, a wheel went over the sticky pad, and we stopped dead. It was more effective than those wheel blocks the cops use to disable a car with too many parking tickets. I eventually managed to pry the pad loose, but it took hours of toil and sweat equity to dissolve the connections between wheel and pad. I chalked that up to my own failure to look carefully before I moved the can.
However, yesterday, with the sun out and temperatures in the 70s, I decided to sweep my front porch. Off I went to the garage to find my brand new corn-straw broom. I found it all right. It wasn't going anywhere. It was standing upright, every straw fiber planted firmly in another one of those sticky pads. How many fibers does it take to make up a standard-sized broom? I certainly don't know, but there's no way I'm cleaning goop off of every one of those strands. The broom is a goner.
So today, I decided to inform the company of what I thought about their sticky pads. Actually, I think I was fairly polite about it, and all I suggested was that they ask their technicians to seek permission before placing those pads where an unsuspecting customer (or broom) might fall victim to them.
Now, here's the good news. Within a hour after I posted my little diatribe to the company website, my phone rang. It was a Cook's representative, calling to apologize for the inconvenience and telling me that they would be taking $15.00 off my bill so that I could purchase a new broom. I am impressed! The gesture cost them $15.00, but the good will it engendered was priceless. Wouldn't it be nice if every company had such customer service? That's too much to ask for, I suppose, but it's a good object lesson for all of us in our dealings with others.